1st, 2nd and 3rd line support

First line desktop support on site or remotely, as it best fits with your business and existing IT infrastructure and personnel. Emergency calls addressed quickly and backed up by an experienced team if required. A clear escalation path and a ticketing system (Freshdesk) which allows you to track the progress of an incident.

​

​

​

​

​

 

 

 

 

 

 

 

 

​

Networks

Our team provide the breadth of cover which large enterprises like require to support the infrastructure on which their business depends. Whether it is at the Headquarters or between sites locally or connecting to international locations and partner data centres.

​

​

We also support and maintain locally based data centric systems discretely and effectively to ensure our client can concentrate on being profitable.

 

​

From this:

​

​

​

​

​

​

 

 

 

 

 

 

​

​

​

​

​

​

​

​

​

To this:

 

 

​

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

​

​

 

 

 

 

 

Monitoring and Proactive Support

 

Keeping track of how your network is performing is vital to reduce down time, engineering time (therefore costs) and hair pulling frustration all round. It allows for pre-emptive action and moves our support truly from the reactive to the proactive. Aswell and detailed technical reports useful to the engineers the data can be represented in graphical form for easier translation.

 

Another important aspect of monitoring is the capacity it gives to engage with third parties to ensure excellent service is maintained by pinpointing where problems lie.

​

​

​

​

​

​

​

​

​

​

​

​

​

​

​

​

​

​

​

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

​